Policies and Certifications

The GPI Group sees a commitment to Quality at all levels as a cornerstone of its strategy. Operating in compliance and with respect to legality is a core value of the Group, just as the social aspect of the business and the resulting responsibilities are.


Social Accountability

Acknowledging the immense importance of the social aspect of business and its resultant responsibilities, the GPI Group has been certified under the SA8000:2014 standard for Social Responsibility Management Systems for GPI s.p.a. and Contact Care Solutions s.r.l.

Equal opportunities

Gpi S.p.a. is certified according to the UNI PDR 125 standard on gender equality and has obtained the ISO 30415 certification relating to Diversity and Inclusion (D&I)


Adhering to the law and operating in compliance is a benchmark for the GPI Group; in particular, GPI spa and Argentea srl are certified under the ISO 37001 standard for their management systems of internal and external procedures, which support and promote a culture of integrity, transparency, and compliance aimed at preventing and combating corruption.

Family audit

GPI is one of the first organizations in Italy to receive the “Family Audit” certification, thanks to initiatives that promote a balance between work and life, and help to improve the quality of people’s lives.

Rating A3.1

Cerved Rating Agency has awarded GPI the rating A3.1. – Cerved assesses GPI as a “Company with solid fundamentals and good capability to meet financial commitments. The credit risk is low”.

Safety and Environment

Information Security

IT Services

GPI has certified its Management System for the provision of multichannel technical support services on hardware and software systems according to the ISO/IEC 20000-1:2018 standard.

APSS Call Center Service

GPI has obtained ISO 18295:2017 certification for the provision of the Call Center Service for the Provincial Healthcare Company of Trentino.

Medical Devices

GPI has obtained and maintains the UNI EN ISO 13485:2016 System Certification and the product certifications according to the European Regulation 745/2017.

Operational Continuity

GPI has chosen to conform to the ISO 22301:2019 standard to ensure increasingly effective and efficient services for its clients, guaranteeing continuity even in the event of incidents.


Policy on quality, social responsibility, health, safety, and environment, information security, and IT services management. Policy for the prevention of corruption.