{"id":87854,"date":"2023-01-13T19:01:01","date_gmt":"2023-01-13T18:01:01","guid":{"rendered":"https:\/\/www.gpi.it\/backup\/?page_id=87854"},"modified":"2023-04-15T15:52:38","modified_gmt":"2023-04-15T13:52:38","slug":"multichannel-bpo","status":"publish","type":"page","link":"https:\/\/www.gpigroup.com\/en\/multichannel-bpo\/","title":{"rendered":"Multichannel BPO"},"content":{"rendered":"

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\n\"Gpi\n
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Multichannel BPO<\/span><\/h1>\n<\/div>\n<\/div>\n
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\"ASA CARE SERVICES AND TECHNOLOGIES<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”bl-body”][vc_column_inner width=”1\/3″][vc_column_text]\"Gpi[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text el_class=”entice”]<\/p>\n

Advanced Business Process Outsourcing that improves citizen service and reduces waiting times<\/h2>\n

[\/vc_column_text][vc_column_text]The availability of innovative contact tools and the recent pandemic have increased citizens’ expectations of healthcare. In addition to traditional channels – counter and telephone – patients wish to access services using digital channels: web portals, mobile applications, email, totems, chat… And above all, they want to be supported by specialised operators.<\/p>\n

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GPI is the leading national player in business process outsourcing for healthcare<\/strong>, with more than 30 million citizens served daily and more than 4000 operators supporting public and private organisations to facilitate patient care.<\/p>\n

 <\/p>\n

We integrate applications, technologies and services for access to care in a BPO logic<\/strong>, which take into account the specific structural, management and process aspects of each organisation, whether at the level of an individual facility or a large area.[\/vc_column_text][vc_column_text]A complete human-tech platform<\/strong> that optimises access to services and reduces waiting times.<\/p>\n

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  • Information systems and specialised operators for CUP services and Contact Centres<\/strong><\/li>\n
  • Direct front and back office management<\/strong><\/li>\n
  • Infrastructure, web tools, code cutters, totems, payment systems<\/strong><\/li>\n<\/ul>\n

    [\/vc_column_text][vc_column_text]Today, patients want to play an active role in their treatment process, listening to them and properly informing them is the first step. Our operators receive continuous, specialised training so as to not only respect response times, but also to respect the emotional experience of the person they come into contact with.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1673960489987{background-color: #b2b2b2 !important;}” el_class=”vision mb-0″][vc_column width=”7\/12″][vc_column_text el_class=”gpi_signature_title_tech_hovered”]<\/p>\n

    Why choose the GPI BPO?<\/h2>\n

    [\/vc_column_text][\/vc_column][vc_column width=”5\/12″][vc_column_text]<\/p>\n

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    • Fewer administrative costs<\/li>\n
    • Increased productivity<\/li>\n
    • Specialised technologies and operators<\/li>\n
    • Multi-channel access to healthcare provision<\/li>\n<\/ul>\n

      [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”2\/3″][vc_column_text]<\/p>\n

      PRONTO-CALL: The outsourcing service that optimises telephone bookings for private facilities<\/h3>\n

      [\/vc_column_text][vc_column_text]FAST, SCALABLE, EFFECTIVE!
      \n<\/strong>Designed for the private healthcare world, ProntoCall is directly integrated into the booking system. In less than 2 months, the service is up and running: according to needs, our specialised operators intervene, answer the call (or call back) on behalf of the customer, and directly book the services in the facility’s schedule.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n[vc_row full_width=\"stretch_row\" el_class=\"vision mb-0 gpi-orange-bg\"][vc_column offset=\"vc_col-lg-3 vc_col-xs-12\"][vc_column_text]\n

      Contact our sales team<\/h4>[\/vc_column_text][\/vc_column][vc_column width=\"3\/4\" offset=\"vc_col-lg-offset-0 vc_col-sm-offset-3 vc_col-xs-12\"][vc_raw_html]JTVCY29udGFjdC1mb3JtLTclMjBpZCUzRCUyMjY3MTIlMjIlMjB0aXRsZSUzRCUyMkJ1c2luZXNzJTIwbGluZSUyMGZvcm0lMjIlMjBodG1sX2lkJTNEJTIyZ3BpLWNvbnRhY3QtZm9ybSUyMiU1RA==[\/vc_raw_html][\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"

      [vc_row full_width=”stretch_row” css=”.vc_custom_1553766882955{padding-bottom: 30px !important;}” el_class=”text-row my-0″][vc_column][vc_row_inner][vc_column_inner][vc_column_text] Multichannel BPO CARE SERVICES AND TECHNOLOGIES [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”bl-body”][vc_column_inner width=”1\/3″][vc_column_text][\/vc_column_text][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text el_class=”entice”] Advanced Business Process Outsourcing that improves citizen service and reduces waiting times [\/vc_column_text][vc_column_text]The availability of innovative contact tools and the recent pandemic have increased citizens’ expectations of healthcare. In addition to traditional channels – counter and telephone<\/p>\n","protected":false},"author":7,"featured_media":5154,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-87854","page","type-page","status-publish","has-post-thumbnail","hentry","client_type-clinical-administrative-private-healthcare","client_type-clinical-administrative-public-health","client_type-farmacie-territoriali-en","client_type-pubblica-amministrazione-en","client_type-retail-en","client_type-sanita-privata-clinico-amministrativa-en","client_type-sanita-pubblica-clinico-amministrativa-en","page_category-line-of-business","section-offerta","business_line-care"],"yoast_head":"\nSolutions, Multichannel BPO | GPI<\/title>\n<meta name=\"description\" content=\"Advanced Business Process Outsourcing that improves citizen service and reduces waiting times\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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