{"id":145519,"date":"2023-07-28T14:00:03","date_gmt":"2023-07-28T12:00:03","guid":{"rendered":"https:\/\/www.gpigroup.com\/policies-and-certifications\/"},"modified":"2026-01-16T16:57:33","modified_gmt":"2026-01-16T15:57:33","slug":"policies-and-certifications","status":"publish","type":"page","link":"https:\/\/www.gpigroup.com\/en\/policies-and-certifications\/","title":{"rendered":"Policies and Certifications"},"content":{"rendered":"

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Policies and Certifications<\/h1>\n

[\/vc_column_text][vc_column_text el_class=”description-hero-sections”]The GPI Group sees a commitment to Quality at all levels as a cornerstone of its strategy. Operating in compliance and with respect to legality is a core value of the Group, just as the social aspect of the business and the resulting responsibilities are.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” el_class=”top-tabs-row events-page”][vc_column][vc_tta_tabs active_section=”1″ el_class=”custom-tabs background-orange-transparent”][vc_tta_section title=”CERTIFICATIONS” tab_id=”1663938128807-b5e13881-d9eb” el_class=”tab-content”][vc_column_text]<\/p>\n

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Quality<\/strong><\/h4>\n<\/div>\n

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The GPI Group views its commitment to Quality at all levels as fundamental to its strategy. One of our guiding principles is: \u201cThe success of the Company and the satisfaction of its Clients depend on the quality of the products and services offered\u201d. The following GPI Group companies have achieved Quality Certification according to the UNI EN ISO 9001:2015 standard.<\/div>\n

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Social Accountability<\/h4>\n<\/div>\n

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The GPI Group, believing the social aspect of business and the resulting responsibilities to be of great importance, has certified the Social Accountability Management System of the companies GPI s.p.a. and Contact Care Solutions s.r.l. in accordance with SA8000:2014 standard.<\/div>\n

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Equal opportunity<\/h4>\n<\/div>\n

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GPI Spa, Tesi Elettronica e Sistemi Informativi s.p.a. and Sincon srl are certified according to the UNI\/PdR 125:2022 standard on gender equality; GPI spa, Contact Care Solutions srl and Cento Orizzonti Consortium obtained the UNI ISO 30415:2022 statement relating to Diversity and Inclusion (D&I)<\/div>\n

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Anti-Bribery<\/strong><\/h4>\n<\/div>\n

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Operating in a compliant and lawful manner is a core value for the GPI Group; GPI spa is certified according to the UNI ISO 37001:2016 standard for its management system of procedures, both internal and external, that support and promote a culture of integrity, transparency and compliance aimed at preventing and counteracting corruption phenomena.<\/div>\n

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Family audit<\/h4>\n<\/div>\n

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GPI is one of the first organizations in Italy to have obtained the \u201cFamily Audit\u201d certification, thanks to initiatives that improve the work-life balance and the quality of people\u2019s lives.<\/div>\n

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Environment<\/h4>\n<\/div>\n

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GPI s.p.a. and Sincon s.r.l. are certified according to the UNI EN ISO 14001:2015 scheme; in addition, the Turin and Aci Castello GPI s.p.a. offices are certified according to the UNI CEI EN ISO 50001:2018 scheme related to energy efficiency and have obtained the UNI EN ISO 14064:2019 certificate related to greenhouse gas emissions.<\/div>\n

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Workplace Safety<\/h4>\n<\/div>\n

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GPI places great emphasis on Workplace Safety; GPI s.p.a. and Contact Care Solutions s.r.l. are certified according to the UNI ISO 45001:2018 standard.<\/div>\n

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Information Security<\/h4>\n<\/div>\n

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For the activity carried out by the GPI Group<\/strong>, data and information, both its own and those of its customers, are of fundamental importance. For this reason we have implemented and certified an Information Security Management System<\/strong> according to the ISO\/IEC 27001:2022<\/strong> standard for companies:
\n– GPI spa, with extensions ISO\/IEC 27017:2015, UNI CEI EN ISO\/IEC 27018:2020 and ISO\/IEC 27035:2016;
\n– Tesi Elettronica e Sistemi Informativi s.p.a. and Mondo EDP srl, with extensions ISO\/IEC 27017:2015 and UNI CEI EN ISO\/IEC 27018:2020;
\n– GPI Cyberdefence and Sincon srl.
\nFurthermore, GPI spa is certified according to the Cyber \u200b\u200bEssentials scheme.<\/div>\n

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IT Services<\/h4>\n<\/div>\n

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GPI s.p.a. and Sincon s.r.l. certified their Management Systems for the provision of multichannel technical support services on hardware and software systems, according to the UNI CEI ISO\/IEC 20000-1:2018 standard.<\/div>\n

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APSS Call Center Service<\/h4>\n<\/div>\n

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GPI s.p.a. obtained and maintains the ISO 18295-1:2017 certification for the provision of the Call Center Service for the Provincial Healthcare Company of Trentino.<\/div>\n

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Medical Devices<\/h4>\n<\/div>\n

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GPI s.p.a. and Tesi Elettronica e Sistemi Informativi s.p.a. obtained and maintain the UNI CEI EN ISO 13485:2016 System Certification and the product certifications according to the European Regulation 745\/2017.<\/div>\n

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Business Continuity<\/h4>\n<\/div>\n

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GPI s.p.a. decided to comply with the UNI EN ISO 22301:2019 standard in order to ensure increasingly effective and efficient services to its clients, guaranteeing continuity even in the event of incidents.<\/div>\n

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Artificial Intelligence<\/h4>\n<\/div>\n

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GPI has decided to align its AI systems development processes with the new international standard ISO\/IEC 42001:2023 in order to ensure compliant, transparent, and secure artificial intelligence.<\/div>\n

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Policies<\/h4>\n<\/div>\n

[\/vc_column_text][vc_column_text el_class=”fs-14″]Policy on quality, social responsibility, health, safety, and environment, information security, and IT services management. Policy for the prevention of corruption.[\/vc_column_text][vc_basic_grid post_type=”document” max_items=”-1″ element_width=”12″ gap=”0″ item=”133389″ grid_id=”vc_gid:1768579001970-815d2c61-07f3-4″ taxonomies=”339″ el_class=”attachments-with-description button-events”][vc_column_text]<\/p>\n

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Whistleblowing<\/h4>\n<\/div>\n

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Manual for sending reports<\/a><\/div>\n
Management of Whistleblowing reports (D.lgs. 24\/2023)<\/a><\/div>\n
Go to the site<\/a><\/div>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1690559727679{background-color: #82027e !important;}” el_class=”vision mb-0″][vc_column width=”7\/12″][\/vc_column][vc_column width=”5\/12″][vc_column_text]<\/p>\n

GPI Governance<\/a><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1681545277642{padding-top: 80px !important;padding-bottom: 200px !important;background-image: url(https:\/\/www.gpigroup.com\/app\/uploads\/2023\/02\/eventi_544211138-DT-1.jpg?id=95151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”governance-hs”][vc_column][vc_column_text el_class=”title-hero-sections”] Policies and Certifications [\/vc_column_text][vc_column_text el_class=”description-hero-sections”]The GPI Group sees a commitment to Quality at all levels as a cornerstone of its strategy. 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